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Privacy Policy
On this page
01
Who we are
This website, pamacrafts.co.uk, is run by Pama Crafts, 176 Finchley Road, London NW3 6BT, United Kingdom. We sell hand-painted ceramics online. Pama Crafts is the data controller for the personal information collected through this website.
If you have any questions about this policy or how we use your data, contact us at Pamacrafts@gmail.com or call 07960 030019.
02
Information we collect
We only collect the information we need to run our shop and look after our customers:
- Order details – your name, billing and delivery address, email address, phone number and the items you buy.
- Account details – if you create an account, your login details, saved addresses and order history.
- Messages – the name, email, phone number and message you send through our contact form or by email.
- Newsletter – your email address if you sign up to our newsletter.
- Wishlist and basket – the products you save or add to your basket.
- Technical information – your IP address, browser type and how you use our site, collected through cookies.
Card payments are processed securely by our payment provider (such as Stripe). We never see or store your full card details.
03
How we use your information
- To process, pack and deliver your orders and send order and delivery updates.
- To manage your account and answer your questions.
- To send our newsletter and offers, only if you have signed up.
- To prevent fraud and keep our website secure.
- To improve our website, products and service.
- To meet our legal obligations, such as keeping tax and accounting records.
04
Our legal basis
Under UK data protection law (UK GDPR and the Data Protection Act 2018) we rely on:
- Contract – to process and deliver the orders you place.
- Consent – for our newsletter and non-essential cookies. You can withdraw consent at any time.
- Legitimate interests – to run, secure and improve our shop and reply to your enquiries.
- Legal obligation – to keep records required by law.
05
Who we share it with
We never sell your personal information. We only share it with trusted services that help us run our shop, and only as much as they need:
- Payment providers, to take payment securely.
- Delivery and courier companies, to deliver your order.
- Our website hosting provider, which stores our website and data.
- Mailchimp, if you subscribe to our newsletter.
- Professional advisers or authorities, where required by law.
Some of these providers may process data outside the UK. When they do, we make sure appropriate safeguards are in place.
06
Cookies
Cookies are small files saved on your device. We use essential cookies to keep your basket, wishlist and login working, and to remember your currency choice. We may also use cookies to understand how visitors use our site so we can improve it.
You can block or delete cookies in your browser settings, but some parts of the shop, such as the basket and checkout, may not work properly without them.
07
How long we keep your data
- Order records – kept for up to 6 years to meet UK tax and accounting rules.
- Account details – kept until you ask us to delete your account.
- Newsletter – kept until you unsubscribe.
- Messages – kept only as long as needed to deal with your enquiry.
08
Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information.
- Object to or restrict how we use your information.
- Ask for your information in a portable format.
- Withdraw your consent at any time, for example by unsubscribing from our newsletter.
To use any of these rights, email Pamacrafts@gmail.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
09
Keeping your data safe
Our website uses a secure (HTTPS) connection, and payments are handled by secure, certified payment providers. Access to your information is limited to people who need it to process your order or answer your enquiry.
10
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.
Questions about your data?
Email us at Pamacrafts@gmail.com or call 07960 030019.
