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Help Centre
Frequently asked questions
Everything you need to know about ordering, delivery and caring for your hand-painted ceramics. Can’t find your answer? We are always happy to help.
Still have questions?
Our team will get back to you as soon as possible.
Orders & Delivery
How much does delivery cost?
Delivery charges are calculated at checkout based on your address and the items in your basket, so you can see the full cost before you pay.
How long will delivery take?
Each order is carefully wrapped and sent out as soon as possible. Estimated delivery options are shown at checkout, and we email you when your order is on its way.
What happens after I place an order?
You will receive an order confirmation email straight away. We then pack each piece with care, dispatch it and let you know once it has been sent.
Can I change or cancel my order?
Please contact us as soon as possible by phone or email. If your order has not been dispatched yet, we will do our best to update or cancel it for you.
Payments
When is payment taken?
Payment is taken securely at checkout when you place your order.
Will I receive a receipt for my order?
Yes. Your order confirmation email includes a full breakdown of your purchase. If you need anything further, just get in touch.
Our Ceramics
Is every piece really hand-painted?
Yes. Every bowl, plate and dish is painted by hand, so small differences in line and colour are part of what makes each piece unique.
How should I care for my ceramics?
Gentle hand washing with warm, soapy water and avoiding sudden changes in temperature will help keep the colours bright for years to come.
Can I order larger quantities or gift sets?
Yes, we are happy to help with gifts and larger orders. Contact us with what you have in mind and we will get back to you.
Returns & Support
What if my item arrives damaged or incorrect?
We are sorry if this happens. Please contact us as soon as possible with your order number and a photo of the item, and we will put it right.
What is the wishlist?
Tap the heart icon on any product to save it to your wishlist, so you can come back to your favourite pieces later.
How can I contact you?
Call us on 07960 030019, email Pamacrafts@gmail.com, or send a message through our contact page.
